1. Introduction
Medkonect ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
HIPAA Compliant: We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure your health information is protected with the highest standards of security.
2. Information We Collect
Personal Information You Provide
- Registration Data: Name, email, phone number, date of birth
- Health Information: Mental health history, therapy goals, medical conditions (only with your consent)
- Payment Information: Billing address, payment method (processed securely via third parties)
- Communication: Messages, session notes (only if you opt in)
Automatically Collected Information
- Browser type, IP address, access times
- Device information and operating system
- Pages visited and time spent on platform
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and improve our mental health platform services
- To connect you with appropriate mental health professionals
- To process payments and billing
- To send important updates and notifications
- To enhance security and prevent fraud
- To comply with legal obligations
- To personalize your experience
4. Data Security
We implement industry-leading security measures to protect your data:
- Encryption: All data transmitted using SSL/TLS encryption
- Storage: Data stored in secure, encrypted databases
- Access Control: Limited access to authorized personnel only
- Authentication: Multi-factor authentication available
- Monitoring: 24/7 security monitoring and threat detection
- Compliance: Regular security audits and HIPAA compliance reviews
5. Session Confidentiality
All sessions between you and mental health professionals are confidential, except when:
- Required by law or court order
- There is imminent danger to yourself or others
- You have explicitly consented to sharing
- Child abuse or neglect is suspected (mandatory reporting)
6. Sharing of Information
We do NOT sell your data. We only share information:
- With Professionals: Limited information necessary for your care
- With Service Providers: Payment processors, cloud storage (under confidentiality agreements)
- Legal Compliance: When required by law
- Your Consent: Only with explicit permission
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Opt-out: Opt out of marketing communications
- Withdraw Consent: Withdraw consent for data processing
8. Cookies & Tracking
- We use cookies to enhance your experience and remember preferences
- You can disable cookies in your browser settings
- We do not track you across third-party websites
- Analytics cookies help us understand platform usage
9. Children's Privacy
Medkonect is not intended for individuals under 18 years old. We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will delete it immediately.
10. Data Retention
- Session records are retained for 7 years (legal requirement)
- Billing information is retained for tax purposes
- You can request data deletion at any time (subject to legal holds)
11. International Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using Medkonect, you consent to the transfer of your information to countries outside your country of residence.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting a prominent notice on our platform.
13. Contact Us
If you have privacy concerns or wish to exercise your rights:
- Email: privacy@medkonect.online
- Data Protection Officer: dpo@medkonect.online
- Address: Medkonect Inc., Privacy Department, Global