Get in Touch

Have questions? We're here to help. Reach out to our support team and we'll get back to you as soon as possible.

📧 Email Support

General inquiries:

support@medkonect.online

Professional onboarding:

professionals@medkonect.online

💬 Live Chat

Available Monday to Friday, 9 AM - 6 PM EST

Click the chat icon in the bottom right corner of your screen to connect with our support team instantly.

🏥 Crisis & Emergency Support

If you or a loved one is in crisis or danger:

National Emergency Helpline (24/7):

📞 Dial 112 (Toll-Free)

Suicide & Crisis Lifeline:

988 (Call or Text)

📍 Office Address

Medkonect Inc.

Global Mental Health Services

Support Hours: 24/7 Emergency, 9 AM - 6 PM EST (Mon-Fri) Standard

Send us a Message

✓ Thank you! We've received your message and will get back to you soon.

Quick Answers

How long does it take to get a response?

We typically respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).

Can I schedule a callback?

Yes! Select "Schedule Callback" when contacting support, and we'll call you at your preferred time.

Is there emergency support available?

Yes. In any medical, safety, or life-threatening emergency, dial 112 immediately. For 24/7 mental health crisis support, you can also reach the Suicide & Crisis Lifeline at 988.

How do I report a technical issue?

Email our technical support team at support@medkonect.online with details about the issue and screenshots if possible.

Can I become a mental health professional on Medkonect?

Absolutely! Email professionals@medkonect.online to learn about our professional partner program and requirements.

What if I have a privacy concern?

Contact our Data Protection Officer at dpo@medkonect.online or privacy@medkonect.online for privacy-related questions.