Frequently Asked Questions

Creating an account is simple and takes just a few minutes:

1. Visit medkonect.online and click "Get Started"
2. Enter your email address and create a password
3. Fill in your basic information (name, phone, date of birth)
4. Verify your email address
5. Complete your profile with your mental health goals

Yes! Creating a Medkonect account is completely free. You only pay when you book and complete a session with a mental health professional. There are no subscription fees or hidden charges.

We collect minimal information for security:

• Full name and email address
• Phone number (for account recovery)
• Date of birth (to verify you're 18+)
• Mental health goals (optional but helpful)

All information is protected by HIPAA and encryption.

Booking a session is easy:

1. Click "Browse Professionals" from your dashboard
2. Filter by specialization, availability, or ratings
3. Click on a professional profile to view details
4. Select your preferred date and time
5. Choose session duration (30, 45, or 60 minutes)
6. Complete payment

Cancellation Policy:

• 24+ hours before: Full refund, no questions asked
• Less than 24 hours: Session fee charged (at professional's discretion)
• No-show: Full fee charged

To reschedule, go to your bookings and select "Modify Session."

We offer flexible session lengths to fit your needs:

• 30 minutes: Quick check-in or focused consultation
• 45 minutes: Standard therapy session (most popular)
• 60 minutes: Extended session for deeper work

Pricing varies by professional and duration.

You'll need:

• A device with a camera and microphone (computer, tablet, or smartphone)
• A stable internet connection (at least 2 Mbps)
• A private, quiet space for confidentiality
• Good lighting if possible

We recommend testing your audio/video 5 minutes before your session.

Sessions are never recorded without your explicit consent. Both you and the professional must agree to recording. Any recordings are encrypted and stored securely, accessible only to you and your professional.

Yes. All sessions are completely confidential under HIPAA regulations. Your professional will only share information in these cases:

• With your written consent
• If there's imminent danger to yourself or others
• If child abuse is suspected (mandatory reporting)
• Legal court orders

If your internet disconnects:

• Try reconnecting immediately using the same session link
• If you can't reconnect, the professional will attempt to reach you
• Technical issues that prevent session completion qualify for a full refund or rescheduling

We accept multiple payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers

All payments are processed securely through encrypted channels.

Session pricing varies based on the professional's experience and credentials:

• 30-minute session: $40 - $80
• 45-minute session: $60 - $150
• 60-minute session: $80 - $200

Pricing is always displayed before you book. Some professionals offer discounts for package deals.

Absolutely. We use:

• SSL/TLS encryption for all transactions
• PCI DSS compliance for payment card security
• Third-party payment processors (we never store full card details)
• Fraud detection and prevention systems

Yes! After each session, we send an itemized receipt to your email. For annual summaries, you can download a tax report from your account settings. This documentation may be useful for insurance reimbursement or tax deductions.

All professionals on Medkonect go through rigorous verification:

• Valid professional license verification with state boards
• Background check and credential verification
• Identity verification
• Ongoing compliance monitoring

We take professional quality very seriously to protect our users.

Yes! You can filter professionals by:

• Type (psychologist, counselor, therapist, coach)
• Specialization (anxiety, depression, trauma, relationships, etc.)
• License and credentials
• Languages spoken
• Availability
• User ratings and reviews

We're always looking for qualified professionals! To apply:

1. Email professionals@medkonect.online with your credentials
2. Complete our professional application
3. Provide proof of active license
4. Pass our background and verification checks
5. Agree to our professional standards and HIPAA compliance

Questions? Schedule a call with our professional onboarding team.

To update your profile:

1. Log into your Medkonect account
2. Click "Settings" or "My Profile"
3. Edit your information
4. Save changes

You can update your name, email, phone, mental health goals, and more anytime.

To reset your password:

1. Click "Forgot Password" on the sign-in page
2. Enter your email address
3. Check your email for a reset link
4. Click the link and create a new password

The reset link expires in 24 hours for security. If you don't receive an email, check your spam folder.

Yes, you can delete your account anytime by:

1. Going to Settings
2. Clicking "Delete Account"
3. Confirming the deletion

Your personal data will be permanently deleted within 30 days, except records we're required to retain for legal/HIPAA reasons (7 years).

We use multiple security measures:

• End-to-end encryption for all data
• Multi-factor authentication (MFA) available
• Regular security audits and penetration testing
• Advanced threat detection systems
• Secure password storage with hashing

We recommend enabling MFA in your security settings.